Dear HR Agony Aunt: Our high-performer causes chaos but leadership won't act because of the team member's commercial value
Published on: 08/05/2026
Article Authors The main content of this article was provided by the following authors.
Crystel Robbin Rynne CEO, HRLocker
Crystel Robbin Rynne CEO, HRLocker
Crysteel HR Locker

Crystel Robbins Rynne is CEO of HRLocker, Ireland's leading HR software platform, trusted by over 100,000 users across 55 countries. With more than a decade at HRLocker, Crystel has led the company through significant growth and expansion across Ireland and the UK.

A passionate advocate for HR compliance and employee experience, Crystel is a regular speaker and commentator on employment law, data protection, and people management. She has particular expertise in helping SMEs navigate the practical realities of GDPR, data retention, and compliance.

Crystel holds a BA in Psychology & Sociology from the University of Limerick, a Master's from NUI Galway, and a Postgraduate Certificate in International Selling from TU Dublin. She sits on the Appraisals Committee for Guaranteed Irish and was shortlisted for the IMAGE PwC Businesswoman of the Year Awards 2025.

Q. "In our organisation, we have a senior employee who consistently delivers results but leaves a trail of damaged relationships and low morale in their wake. Leadership is reluctant to act because of their commercial value. As HR, I feel like I am firefighting the fallout while the root cause goes untouched. How do I break this cycle?"


We are often led to believe that the high performer is untouchable, so you need to clarify this first. Does leadership actually believe this person is irreplaceable? When you map out who actually carries the knowledge and brings in that revenue, the answer is usually not as clear cut as leadership believe. There are very few high performers who do not have

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Disclaimer The information in this article is provided as part of Legal Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article. This article is correct at 08/05/2026